ADT Commercial is founded on decades of experience serving commercial and National Account clients.
Our commercial technical competency enables us to serve energy customers in a unique way—with the scale and expertise to meet your needs on a local basis or spread over a large geographic area.
Understanding your risks
Our experienced energy teams can implement processes to help mitigate these risks and other site-specific issues. We can assist with helping you remain compliant with applicable industry regulations, including the Chemical Facilities Anti-Terrorism Standards (CFATS), Maritime Transportation Safety Act (MTSA), Nuclear Regulatory Commission and NERC Critical Infrastructure Protection (CIP) regulations.
Your footprint is often multi-site and may include unattended remote locations, making them inviting targets. We understand these challenges and can address your issues effectively and directly.
We realize that you aren't looking for prepackaged solutions—you want solid advice, technical expertise, innovative thinking and consistent delivery performance that is scalable.
Expanded capabilities, endless possibilities
As your security partner, we have the experience to help you with the Security Vulnerability Assessments (SVA) and Site Security Plans (SSP) required for Risk-Based Performance Standards (RBPS) compliance.
We can provide critical assistance in monitoring access points to help harden your perimeter with a defense-in-depth approach.
Issues and gaps in service can arise when working with multiple physical security, fire suppression and monitoring providers—and that’s why our holistic approach perfectly positions ADT Commercial to be the One Ideal Partner for all of your security needs.
- Access control
- Analytics & reporting
- Emergency Responder Communication Enhancement System
- eSuiteSM account management
- Fire & life safety
- Infrastructure as a Service
- Installation, inspections & maintenance
- Integrated solutions
- Managed services
- Risk assessment & management
- Structured Cabling
Committed to customer service excellence
National and local
We offer customers the best of both worlds—a strong national company with local offices providing a quality service experience.
A sense of urgency
We strive to answer all calls within a few rings—with no automated phone systems. Same-day service is our goal, not an upcharge.
Only trained and qualified technicians are dispatched to service your systems and they show up on time with the right equipment. We also email you when the technician is in transit to your appointment with a technician photo so you know who to expect, and when.
In order to help deliver an exceptional service response, we have thousands of our own technicians with an average tenure of over 9 years.
National Account Program
We created a National Account Program that makes it easy for you to do business with us by offering a single point of contact and dedicated teams to proactively manage your program.
Professional monitoring 24/7/365
We have dedicated commercial and National Account monitoring centers—redundant and listed by Underwriters Laboratories. We provide monitoring and advanced network services through our own National Account Operations Center and Network Operations Center.
Innovations for premier National Account customers
1 Touch team
We dedicate a team to each premier National Account customer. Your team will help you care for your business from order entry all the way through billing. This creates a truly seamless experience for customers and provides a true “one point of contact” approach. Our focus on performance enhancement allows us to better serve your needs by being proactive rather than reactive.
We collect a customer satisfaction score for every National Account installation and service call and compensate local operations teams in part based upon these scores. This helps to ensure that excellence in customer service remains the focal point of all team members.
The 1 Report executive summary is prepared for premier accounts on a quarterly basis to review performance and help you plan for continuous improvements.
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