We offer a sophisticated suite of integrated security and fire solutions for high-risk energy facilities, chemical plants, petrochemical plants, refineries, power plants and utilities—on a local basis or spread over a large geographic area.

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ADT Commercial is founded on decades of experience serving commercial and National Account clients.

We’ve grown our commercial technical competency to serve customers in a unique way—with the scale and expertise to meet your needs throughout the U.S. and Canada.

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Understanding your risks

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You face unique challenges that include terror threats, employee health and safety issues. We can help by using processes that help mitigate risk and the need to remain in compliance with Chemical Facilities Anti-Terrorism Standards (CFATS) and other governing agencies.

Your footprint is often multi-site and may include unattended remote locations, making them inviting targets.

We realize that you aren't looking for prepackaged solutions—you want solid advice, technical expertise, innovative thinking and consistent delivery performance that is scalable.

Expanded capabilities, endless possibilities

We know and understand CFATS regulations. We have the expertise to implement large-scale security projects in the energy sector.

As partners, we come to the table with deep IT skill sets and the ability to integrate advanced technologies. We can help you with the Security Vulnerability Assessment and Site Security Plan, which are required for Risk-Based Performance Standards (RBPS) compliance. We can also help you monitor access points and harden your perimeter with a defense-in-depth approach.

Customers tell us that juggling multiple physical security, fire suppression and monitoring providers isn’t their ideal choice, and we can address those issues, too.

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Committed to customer service excellence

While other national security providers may promise great customer service, we consistently deliver a great customer experience. This has helped us become a trusted partner for a long list of satisfied clients.

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National and local

We offer customers the best of both worlds—a strong U.S. and Canadian company with local offices providing a quality service experience.

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A sense of urgency

We strive to answer all calls within a few rings—with no automated phone systems. Same-day service is our goal, not an upcharge.

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Qualified technicians

We dispatch technical personnel certified to service the systems at your sites, and they show up on time with the right equipment. We also email you when your technician is in transit to your appointment and technician picture so you know who to expect, and when.

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Extensive experience

In order to help deliver an exceptional service response, we have thousands of our own technicians with an average tenure of over 9 years.

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National Account Program

We created a National Account Program that makes it easy for you to do business with us by offering a single point of contact and dedicated teams to proactively manage your program.

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Professional monitoring 24/7/365

We have dedicated commercial and National Account monitoring centers—redundant and listed by Underwriters Laboratories. We provide monitoring and advanced network services through our own National Account Operations Center, an Advanced Security Operations Center and two Network Operations Centers.

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Innovations for premier National Account customers

1 Touch team

We dedicate a team to each premier National Account customer. Your team will help you care for your business from order entry all the way through billing. This creates a truly seamless experience for customers and provides a true “one point of contact” approach. Our focus on performance enhancement allows us to better serve your needs by being proactive rather than reactive.

Customer scorecard

We collect the customer satisfaction score of every National Account installation and service call and compensate local operations teams in part based upon these scores. This helps to ensure that excellence in customer service remains the focal point of all team members.

1 Report

The 1 Report executive summary is prepared for premier accounts on a quarterly basis to review performance and help you plan for continuous improvements.

Let’s start a conversation.

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