Our national footprint and local knowledge make ADT Commercial your One Ideal Partner for securing your facilities, property and people.
We offer a sophisticated suite of integrated security, fire, life safety and cash handling solutions to support the full spectrum of cannabis businesses, including:
- Distribution centers
- Delivery services
- Cultivation facilities
- Commercial kitchens
- Testing labs
- Vertically integrated operators
- Multi-state operators (MSOs)
- Consumption lounges
Understanding your risks
In the highly regulated cannabis industry, we know that it is critical to understand individual local and state requirements related to security solutions, such as intrusion detection, video imaging and storage, access control and auditing. This is particularly true for multi-state operators, where facilities may be subject to different requirements depending on the type of facility and jurisdiction in which they operate.
Our teams are experts in designing complex integrated security solutions. This includes intrusion detection systems with varying sensors and targeted placements to track vibration, motion, glass break and more, while integrating with video surveillance software to trigger cameras upon alarm.
Our access control solutions can provide tracking of individuals throughout facilities, integrate with video, and provide detailed reports of all movement in a facility or campus. This includes those that operate retail, growing and processing, all within hundreds of yards of each other.
- Video surveillance
- Intrusion alarms
- Access control
Fire and life safety
- Fire alarm
- Advanced smoke detection
- Explosion-protected cameras
- Gas detection
Cash handling solutions
- Safety/bullet resistant glass
You can rely on us to be your One Ideal Partner for integrated solutions that help you reduce costs, mitigate risks and protect your people, property and assets.
Committed to customer service excellence
National and local
We offer customers the best of both worlds—a strong national company with local offices providing a quality service experience.
In order to help deliver an exceptional service response, we have thousands of our own technicians with an average tenure of over 9 years.
We dispatch technical personnel certified to service the systems at your sites, and they show up on time with the right equipment. We also email you when your technician is in transit to your appointment and technician picture so you know who to expect, and when.
National Account program
We created a National Account program that makes it easy for you to do business with us by offering a single point of contact and dedicated teams to proactively manage your program.
Professional monitoring 24/7/365
We have dedicated commercial and National Account monitoring centers—redundant and listed by Underwriters Laboratories. We provide monitoring and advanced network services through our own National Account Operations Center and Network Operations Center.
Innovations for premier National Account customers
1 Touch team
We dedicate a team to each premier National Account customer. Your team will help you care for your business from order entry all the way through billing. This creates a truly seamless experience for customers and provides a true “one point of contact” approach. Our focus on performance enhancement allows us to better serve your needs by being proactive rather than reactive.
We collect a customer satisfaction score for every National Account installation and service call and compensate local operations teams in part based upon these scores. This helps to ensure that excellence in customer service remains the focal point of all team members.
The 1 Report executive summary is prepared for premier accounts on a quarterly basis to review performance and help you plan for continuous improvements.
ADT Commercial limits its transactions with cannabis-industry customers to those who have obtained, and will maintain in good standing, all required approvals, licenses and permits required to operate their business, and are in compliance with all applicable state and local laws, rules, and regulations.
Let’s start a conversation
We make it easy to switch providers, and our onboarding process is predictable, dependable and painless.