ADT recognizes the importance of informing you how we treat information about you that we may receive from this website: WWW.ADT.COM (the "Site"). This Privacy Policy Statement ("Privacy Statement") covers the Site and all personal information collected through the Site or your use of the Site.
Further, ADT is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices. Because ADT wants to demonstrate its commitment to your privacy, ADT has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this Privacy Statement or about privacy at our Site, you should first contact ADT by sending an email to webmaster@adt.com or calling ADT at 1 (800) ADT-ASAP (800-238-2727) and ADT will try to resolve it. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at: http://www.truste.org/consumers/watchdog_complaint.php . TRUSTe will then serve as a liaison with ADT to help resolve your concerns.
If you choose to visit the Site, your visit and any dispute over privacy is subject to this Privacy Statement and our Terms of Use, including limitations on damages and application of the laws of the State of Florida. . Our business and Site change constantly. This Privacy Statement and the associated Terms of Use may also change . Our use of Personal Information that we receive and store is subject to the Privacy Statement and Terms of Use in effect at the time of our use of such Personal Information. If ADT decides to change its Privacy Statement or Terms of Use, ADT will post the revised ADT Privacy Statement and/or Terms of Use on this Site.
INFORMATION COLLECTED BY ADT - GENERAL USERS In general, you can visit this Site without telling us who you are or revealing any information about yourself. ADT's web servers may collect the domain names, not the e-mail addresses, of visitors. This data helps us determine what is most beneficial for our users and how to continually create a better overall experience for them. This data does not include personally identifying information.
ADT may gather Personal Information so that we can improve and personalize your experience with ADT. Information that we collect falls into the following primary categories. We may receive Personal Information that you enter into the Site, provide in an online form, or provide in any other way. You can choose not to provide some or all of the Personal Information we ask for, but this may prevent you from using some of our Site's services and/or features.
In addition to the preceding categories of Personal Information, ADT also collects certain non-identifiable information (the "Non-Identifiable Information"). Whenever you interact with ADT, we receive and store certain types of Non-Identifiable Information. For example, we may use "cookies" to obtain information when your web browser accesses this Site. A cookie is an alphanumeric identifier which we transfer to your computer via your Web browser and store on your computer's hard drive. The cookie file allows us to recognize your computer when you visit our Site. On most web browsers you will find a "help" section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie, and how to turn cookies off. We recommend that you leave cookies turned on because they may enable you to take advantage of some of our Site's best features.
HOW DO WE USE YOUR PERSONAL INFORMATION AND OTHER NON-IDENTIFIABLE INFORMATION? ADT uses the Personal Information you provide to us through this Site in a manner that is consistent with this Privacy Statement. If you provide Personal Information for a certain reason, we may use it in connection with the reason for which it was provided. For instance, if you contact us by e-mail, we may use the Personal Information you provide to answer your question or resolve your problem. If you contact us about a job listing, we may use your Personal Information to consider you for the position. ADT also uses your Personal Information and other Non-Identifiable Information collected through the Site to help us improve the content and functionality of the Site, to better understand our customers and markets, and to improve our products and services. ADT may also use your Personal Information to contact you, electronically or otherwise, in the future to tell you about products or services we believe will be of interest to you or to make it easier for you to use our site. If we do so, each communication we send you will contain instructions permitting you to "opt-out" of receiving future communications.
INFORMATION COLLECTED BY ADT - CUSTOMERS In order to provide some of the services on ADT.com, we ask you to provide personal information such as, for example, your name, e-mail address, home or business address, phone number and existing account numbers. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with ADT. This includes responding to your requests, customizing your experience on our website, improving our services, and communicating with you about your account and about products and services we think will be of interest to you
In order to create an online account with ADT through iCenter or ADT Select, you must provide an e-mail address. You may, either upon registering with ADT.com or any time thereafter, request that ADT.com not send any further communications to that e-mail address.
DOES ADT SHARE THE INFORMATION IT RECEIVES? We are not in the business of selling information about our users. We consider this information to be a vital part of our relationship with our customers and we treat it with great care and respect. There are, however, certain circumstances in which we may share your Personal Information with certain third parties, as set forth below.
Marketing: We may use any statements that you communicate to us through the Site regarding ADT or any of our products and services for advertising or marketing purposes. In addition, ADT works closely with certain businesses to provide you with high quality products and services. On occasion, these companies make special offers available to ADT.com customers. You will have an opportunity to receive information about these offers. If you request to receive information about these offers, we will share your personal information with these companies so that they can send you details about their special offers. Each of these companies has its own policies with regard to the collection and use of personal information and ADT.com is not responsible for their use of your information.
Agents: ADT, like many companies, may hire other companies to perform certain functions, such as mailing communications, sending e-mail and managing databases. When we employ another company to perform a function of this nature, we only provide them with the Personal Information they need to complete the task and we endeavor to prohibit them from using that Personal Information for any other purpose.
Business Transfers: As we develop our business, we might sell or buy businesses or assets. In transactions such as these, Personal Information may be one of the transferred business assets.
Protection of ADT and Others: We may release account and other Personal information when we believe that such release is appropriate to comply with legal requirements, protect the rights, property or safety of our users, ADT or others, or enforce terms of our Terms of Use. In addition, we may exchange information with other organizations for fraud protection and risk reduction.
Public Areas: Any submissions that you make to Public Areas will be considered public. ADT does not control, and is not responsible for, the actions of other users of the Site with respect to any information you post in Public Areas. In addition, information that you submit to Public Areas may be collected and used by others to send you unsolicited messages and for other purposes.
Surveys & Contests: ADT may occasionally request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary. The requested information typically includes contact information such as name and shipping address, and demographic information such as zip code. If you choose to participate in any survey or contest, the information you provide will be shared with the contest / survey sponsors to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. While ADT may use a third party intermediary to conduct surveys or contests, the third party may not use your personally identifiable information for any secondary purposes.
HOW SECURE IS INFORMATION ABOUT ME? ADT uses reasonable measures to protect the Personal Information you provide to the Site from unauthorized access, deletion or alteration. However, the security of the Internet cannot be guaranteed. Accordingly, you should not provide any confidential information to this Site.
SECURE TRANSACTIONS ADT maintains physical, electronic, and procedural safeguards to guard any non-public personal information you provide. When you are in the secure portion of our Site, your personal information is protected by ADT's sophisticated security software. ADT's servers have been enabled with Secure Sockets Layer ("SSL") technology to automatically encrypt your information and help prevent unauthorized parties from viewing your non-account or credit card information during a secure session. That is why you must enter a unique User Name and Password each time you access your account information online. Additionally, when shoppers place an order, ADT.com securely stores the information in your account to log in and process over an SSL connection.
ADT employs Digital Certificates, to authenticate that you are transacting with ADT online, used for the SSL encryption are provided by Thawte (Thawte is a wholly owned subsidiary of VeriSign, Inc.) and automatically use 40, 56, or 128 bit encryption based upon your browser's ability and security settings (the highest level possible is automatically selected).
At no time is any secure information sent using email or any insecure means.
Some Web browsers and some firewalls will not permit a secure connection. If your Web browser will not permit a secure connection, you can use a standard server connection to complete your transaction, but this method may not be secure.
To check that your browser is in secure mode, check that a "lock" or a "key" icon is displayed in the lower left-hand corner of your browser window. You can also check by looking at the URL bar on top of your browser. This line will typically show the first characters as "https" when a secure connection has been established rather than "http" which indicates a connection that is not secured.
COOKIES We employ and/or our third party advertising partner(s) employ a software technology called cookies, that help us better manage content on our site by informing us what content is effective. Cookies are used to track the online movements of Web users. Cookies are stored on a user's computer hard drive. We do not tie the information gathered by cookies to our customers' personally identifiable information.
A "cookie" is an element of data that a website can send to a browser which may then get stored on a computer. The cookie can be used to identify that you visited the ADT Site or are a repeat user of our site. Cookies can be used to track your movement from page to page, or within a single page of a website. ADT uses cookies to enhance navigation and functionality of the Site, to securely verify your identity, to personalize aspects of your experience on ADT's Site and to advertise ADT products and services which we believe may be of interest to you on other sites you may visit. You do not have control over cookies but you may be able to set your browser to notify you when a cookie is being placed on your computer. For example, you receive a cookie when you access the ADT system purchase areas.
You may be able to set your browser software to not to accept cookies at all. However, if you refuse to accept cookies or if you remove a cookie that is on your computer, it may affect your ability to log into certain areas and your ability to use certain tools and content on ADT.com. We do not link the information we store in cookies to any personally identifiable information you submit while on our site
CLEAR GIFs (Web Beacons/Web Bugs) We employ and/or our third party advertising partner(s) employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers' personally identifiable information.
SUBSCRIPTION SERVICES To opt-out of receiving communications you have expressly requested (such as e-mail newsletters, product updates, etc.), please follow the opt-out instructions included in each subscription communication; or return to the Web page(s) where you originally registered your preferences and follow the opt-out instructions; or contact webmaster@adt.com and include your name, e-mail, and relevant information about your subscriptions and registrations; or contact us by telephone at 1 (800) ADT-ASAP (800-238-2727).
ACCESS TO INFORMATION ABOUT YOU. If you desire to review your own Personal information, to correct existing information, or to remove your information, please contact ADT via email at webmaster@adt.com or telephone at (800) ADT-ASAP (800-238-2727). If you request removal of your Personal Information, you acknowledge that residual information may continue to reside in ADT's records and archives, but ADT will not use that information for commercial purposes. ADT reserves the right to maintain your Personal Information if ADT has suspended, limited, or terminated your access to our Site for violating the Terms of Use, which are hereby incorporated by reference.
LINKS TO THIRD PARTY SITES You may be able to access Internet Websites owned by third parties ("Third Party Sites") available through links from this Site. You understand and agree that your use of such Third Party Sites will be governed by the privacy policies of those sites and not by this Privacy Statement. ADT shall not be responsible for the actions of any Third Party Site operators.
PROTECTING CHILDREN'S PRIVACY ADT's products and services are not designed for or directed toward children. ADT does not knowingly collect Personal Information from minor children. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Statement by instructing their children to never provide Personal Information on this Site without their permission. ADT respects national and international laws, including the Children's On-line Privacy Protection Act ("COPPA"), which applies in the United States.
INFORMATION PROVIDED BY YOU Any personally identifiable information you provide to ADT via this Site is protected by ADT's Privacy Statement. ADT does not want you to, and you should not, send any confidential or proprietary information to ADT except as specifically noted in ADT's shopping areas and these Terms of Use. You agree that any information or materials that you, or individuals acting on your behalf, provide to ADT will not be considered confidential or proprietary except as specifically noted in ADT's shopping areas. By providing any such information or materials to ADT, you expressly grant ADT an unrestricted, irrevocable, worldwide, royalty-free license to use, reproduce, display, publicly perform, transmit and distribute such information and materials, and you further agree that ADT is free to use any ideas, concepts or know-how that you or individuals acting on your behalf provide to ADT.
USER REGISTRATION AND PASSWORD You are responsible for maintaining the confidentiality of any password you may receive. You are responsible for all uses of your password, whether or not authorized by you. You agree to notify ADT immediately of any unauthorized use of your password.
TELL-A-FRIEND If you choose to use ADT's referral service to inform a friend about our Site, products, or services, ADT will ask you for your friend's name and email address. ADT will send your friend a one-time e-mail inviting them to visit the site. ADT may store this information for the purpose of sending this one-time e-mail and tracking the success of our referral program. Your friend may contact the ADT Webmaster at webmaster@adt.com to have their information removed from ADT's database.
CHANGES IN THIS PRIVACY STATEMENT If we decide to change our privacy policy, we will post those changes to this Privacy Statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice. ADT may terminate, change, suspend or discontinue any aspect of the Site, including the availability of any features of the Site, at any time. ADT may also impose limits on certain features and services or restrict your access to parts or all of the Site without notice or liability. ADT may terminate the authorization, rights and license given above and, upon such termination, you shall immediately destroy all materials licensed to you by ADT through your use of the Site.
CONTACTING ADT If you have any questions about ADT, the Terms or ADT's Privacy Statement, please contact us by calling 1-800-ADT-ASAP (800-238-2727), send us an email at webmaster@adt.com or write to us at ADT Webmaster - Interactive Marketing, ADT Security Services, One Town Center Road, Boca Raton, Florida 33486. We use email links located on various areas of the Site to allow you to contact us directly with any questions or comments you may have. We read every message sent in and try to reply promptly to every one. We use the information you provide to respond directly to your questions or comments. We may also retain your comments to help us improve the site and any programs offered on the Site. Your personal information is only shared with persons not affiliated with ADT with your explicit permission.
UNSOLICITED E-MAIL If you have received an unsolicited e-mail from ADT, you may have received it from a third party not affiliated in any way with ADT. ADT does not engage in, nor do we condone the practice of sending out mass emails that are unsolicited by their recipients. Unfortunately, some third parties and individuals can create e-mail messages with forged addresses in the FROM: field. This can have the effect of making the message look more legitimate. If you receive such an e-mail, please be aware that these messages originate completely outside of ADT's e-mail system and therefore we have little or no control over them. In most cases we may not even know this is taking place.
Please be sure that we are taking every measure available to us to prevent this type of occurrence but, at this time we are unable to guarantee that it can be completely eliminated. Additionally, if we do send e-mail to our customers, we will, where appropriate, allow the recipient to request not to be contacted in the future.
If you wish to contact us about any e-mail issue that you feel is ADT related, please send your message to webmaster@adt.com or call us (800) ADT-ASAP (800-238-2727).
