Home Medical Monitoring Systems For the Home Questions and Answers What happens if the power goes out? What if I am on the phone when I need to use my pendant? Is there a more fail-proof method of communication? Does the pendant work from my mailbox or while gardening? How long is a typical medical monitoring system agreement? Who does the installation? How often does the unit need to be serviced? Who will provide the medical monitoring system service? Should I test the unit periodically? How large is the pendant? Can I wear it in the shower? Does the medical monitoring system come with a guarantee/warranty? What happens if I drop it? Q: What happens if the power goes out? A: Should your power be interrupted, the base unit of the medical monitoring system has a maintenance-free, built-in back-up battery that will operate your system for up to 12 to 20 hours. Before you battery runs out of current, the base unit will send a "low battery" signal to the home medical monitoring center to warn that the unit will soon be nonfunctional. An ADT Monitoring Specialist will then call you to advise you of the low-battery condition and answer any questions about your medical monitoring system. Return to Top Q: What if I am on the phone when I need to use my pendant? A: If you are on the phone connected to the unit, the medical monitoring system will disconnect your call and send the emergency signal. If other phones in your house are in use, then the medical monitoring system will continue to attempt to dial the monitoring station eight times. If at the end of this calling sequence, the unit has still failed to communicate, a high-pitched tone will be emitted alerting the customer that it has failed to communicate. Return to Top Q: Is there a more fail-proof method of communication? A: Yes, for an additional charge, you can have your local phone company or ADT Companion Services install a jack that allows for total line seizure. If any phone is off the hook, or ringing, the unit will still communicate by disconnecting all phones on the premises and then dialing the monitoring station. Return to Top Q: Does the pendant work from my mailbox or while gardening? A: The range of the transmitter varies depending upon the location of the base unit and the outside construction materials of the home. In most cases, the unit will operate up to 300 feet from the base unit. Return to Top Q: How long is a typical medical monitoring system agreement? A: The agreement is for a one-year term. We extend special consideration for life-changing circumstances. Return to Top Q: Who does the medical monitoring system installation? A: If you elect to have one of our people place the unit, it will be done by an ADT service technician. Return to Top Q: How often does the unit need to be serviced? Who will provide the medical monitoring system service? A: The unit needs no regular servicing. The unit has self-diagnostic features that alert the home medical monitoring center if there is a problem. Usually whomever placed the unit will replace it if there is a problem. Return to Top Q: Should I test the unit periodically? A: Yes. The unit should be tested at least monthly. Unit test instructions are included in the information presented with the unit. Return to Top Q: How large is the pendant? A: The unit is very small and lightweight and you can select either the necklace or the wrist-strap model. Return to Top Q: Can I wear it in the shower? A: Yes. The transmitter is waterproof and designed to operate in the shower. Return to Top Q: Does the medical monitoring system come with a guarantee/warranty? A: Yes. The medical monitoring system comes with an unconditional warranty on parts, labor and service. You will never be charged for repairs to the unit unless the unit or transmitter is lost. Return to Top Q: What happens if I drop it? A: If you happen to drop the unit, you should follow the test procedure immediately to ensure the unit is working properly. If it is not, the unit will be replaced at no charge. Return to Top