Your home security monitoring service has recently been assigned to ADT from your current provider. We value your business and are pleased to let you know that you will be receiving service from America's #1 choice in home security.
You can be confident about your security and safety because you now have ADT monitoring to help protect your home and family. With fast response and a network of interconnected monitoring centers, ADT uses advanced technology to help protect your home and family. When an alarm is received, ADT can notify emergency services, so that you know you are protected.
We would like to have your most current information on file should you experience an alarm event so please review the Important Next Steps provided. Also, in theFrequently Asked Questions section there are facts that you might find helpful as an ADT customer.
Thank you for allowing us to serve you. Welcome to ADT.
Additional Benefits for You:
Homeowner's Insurance Certificate:** Send this certificate to your insurance company, and you may save up to 20% off your homeowner's insurance with most insurance companies.
Mover's Security Guarantee:** If you move after two years, ADT will install an Essentials Plus security system in your new home, free of charge. See certificate for details.
Theft Protection Guarantee:* ADT pays up to $500 of your insurance deductible in the event of a robbery while your system is armed, under certain circumstances. See certificate for details and file with your homeowner's policy documents.
To update your emergency contact list, please call 1-800-662-5378 or visit www.myadt.com with your changes. Have your personal identification code ready. Discuss with everyone on your emergency contact list what to do should they receive a call from ADT.
Reminder: Test Your Burglar Alarm System Monthly.
To test that your system is communicating with our Customer Monitoring Center, we suggest that you follow these three easy steps.
Visit www.myadt.com to put your system on test for one hour, or call the Customer Monitoring Center at 1-800-662-5378 and follow prompts. Have your Personal Identification Code (PIC) ready. Inform the operator that you would like to place your system "On Test." ADT will not call you or dispatch the police during your test.
Arm your system. Wait two minutes, and then set off your alarm by opening a protected door or window. Your alarm siren will sound. Wait another two minutes before disarming your system with your keypad code.
Call the Customer Monitoring Center to take the system "Off Test." Review any issues with us that you may have found during the test, and verify that your test alarm signal was received.
The Customer Monitoring Center can also help you test each protected door, window and device on your system at your request.
How do I change my Personal Identification Code (PIC)?
For enhanced security, ADT may ask for your PIC to verify you as a valid user of your ADT® security system. To change your PIC, please call 1-800-662-5378. Residential customers also can change their PIC online at www.myadt.com. ADT recommends that you change your PIC every six months.
* Certain restrictions apply. See reverse side of actual ADT Guarantee certificate for complete details. ** To qualify for the Movers Security Guarantee , you must have been with ADT for at least two years and your ADT account must be in good standing. You must also provide ADT with the name and telephone number of the new occupant of your former residence. Discount does not apply to purchase of the Safewatch® Family package of the Safewatch® Premier package in your new home. This discount cannot be combined with any other offers and is valid for residential customers only.
