ADT’s policy requires that VoIP/Digital Phone services that at least one of the following system be used as the primary method for transmitting alarm signals to ADT’s Customer Monitoring Centers:
- Traditional Telephone Service
- Cellular Communications Service such as Safewatch® CellGuard®
- A phone service provided by a Qualified “Managed Facility Voice Network (MFVN)” provider.**
Other methods of communication, beyond the three listed above, may not be used as the primary means for transmitting an alarm signal to ADT’s monitoring centers. In addition, regardless of the type of telephone service that you have, ADT always recommends that customers use an additional back-up method of communication to connect their alarm system to ADT’s monitoring center, such as ADT Safewatch®
** Transmission of fire alarm signals by means other than a traditional telephone line may not be in compliance with some local fire codes.