Medical Alert FAQs

We’ve compiled a list of frequently asked questions regarding your medical alert system. If your questions or concerns have not been addressed in any section of the FAQs, please to call, 888.238.7374 (888.ADT.RESI) and an ADT representative will assist you.

Home Health Medical Alert FAQs

What happens if the power goes out?

What if I am on the phone when I need to use my pendant?

Is there a more fail-proof method of communication?

Medical Alert Service FAQs

How long is a typical medical monitoring system agreement?

Does the medical monitoring system come with a guarantee/warranty?

Who does the medical monitoring system installation?

How often does the unit need to be serviced? Who will provide the medical monitoring system service?

Should I test the unit periodically?

Medical Alert Pendant FAQs

How large is the pendant?

Can I wear it in the shower?

Does the pendant work from my mailbox or while gardening?

What happens if I drop it?