ADT Medical Alert System FAQs

We’ve compiled a list of frequently asked questions regarding your medical alert system. If your questions or concerns have not been addressed in any section of the FAQs, please to call, 888.238.7374 (888.ADT.RESI) and an ADT representative will assist you.

What happens if the power goes out?

Should your power be interrupted, the base unit of the medical monitoring system has a maintenance-free, built-in back-up battery that will operate your system for up to 12 to 20 hours. Before you battery runs out of current, the base unit will send a “low battery” signal to the home medical monitoring center to warn that the unit will soon be nonfunctional. An ADT Monitoring Specialist will then call you to advise you of the low-battery condition and answer any questions about your medical monitoring system.

What if I am on the phone when I need to use my pendant?

If you are on the phone connected to the unit, the medical monitoring system will disconnect your call and send the emergency signal. If one of the other phones in your house is in use, then the medical monitoring system will attempt to dial the monitoring station eight times. If at the end of this calling sequence, the unit has still failed to communicate, a high-pitched tone will be emitted alerting the customer that it has failed to communicate.

Is there a more fail-proof method of communication?

Yes, for an additional charge, you can have your local phone company or ADT Companion Services install a jack that allows for total seizure of your phone line. If any phone is off the hook, or rings and is unanswered, the unit will respond by seizing all phone lines and disconnecting them, then dialing the monitoring station.

How long is a typical medical monitoring system agreement?

The agreement is for a one-year term. We extend special consideration for life-changing circumstances.

Does the medical monitoring system come with a guarantee/warranty?

Yes. Our medical monitoring systems come with an unconditional warranty on parts, labor and service. You will not be charged for repairs to the unit unless the unit or transmitter is lost.

Who does the medical monitoring system installation?

The installation of our medical monitoring systems is done by an ADT service technician.

How often does the unit need to be serviced? Who will provide the medical monitoring system service?

The unit needs no regular servicing. The medical monitoring systems have a self-diagnostic feature that alerts the home medical monitoring center if there is a problem. Medical monitoring systems are serviced and replaced by an ADT service technician it if there is a problem.

Should I test the unit periodically?

Yes. The medical alert system should be tested at a minimum, monthly. Instructions for testing the unit are included as part of the information presented when the medical alert system is installed.

How large is the pendant?

The pendant is very small and lightweight. You have the option of selecting to wear the pendant as a necklace or on your wrist with a wrist-strap.

Can I wear it in the shower?

Yes. The transmitter on the help buttons are waterproof and designed to operate in the shower.

Does the pendant work from my mailbox or while gardening?

The range of the transmitter on medical monitoring systems varies depending upon the location of the base unit and the outside construction materials of the home. In most cases, the Medical Alert Basic system will operate up to 300 feet from the base unit. The Medical Alert Plus has an extended range of 600 feet from the base unit

What happens if I drop it?

If you happen to drop the unit, you should follow the test procedure immediately to ensure the medical alert system is working properly. If it is not, the unit will be replaced at no charge