ADT Frequently Asked Questions

Home Security FAQs

We've compiled a list of frequently asked questions regarding your home security. If your questions or concerns have not been addressed in any section of the FAQs, please call 1-888-238-7374 (888-ADT-RESI) and an ADT representative will assist you.

Billing FAQs

Having problems viewing and paying your bill? Need assistance better understanding the items on your bill? Get answers to the most frequently asked customer billing questions.

False Alarm FAQs

To help you understand what false alarms are and how you can prevent them, ADT offers you a series of questions that outline this issue.

ADT Pulse® FAQs

Find quick answers to the most frequently asked questions about home automation, including tips and how-to advice on problems encountered most often by ADT Pulse® customers.

Battery Replacement

If your home security system’s battery is low, we give you options for how to replace it. You can order replacement batteries directly from ADT or consult our self-service guide, which will help you find a local supplier with batteries that meet your system requirements. For additional assistance, you can always contact ADT customer support.


Learn more about VOIP (Voice over Internet Protocol) compatibility, service, installation and other frequently asked customer questions.

Medical Alert FAQs

We’ve answered some of the most frequently asked questions about medical alerts, medical monitoring and home health including battery and power issues, system service pendant functionality and more.

ADT Pulse DIY Videos

These customer support videos will help you fix various issues you might have with your ADT Pulse system.

Digital Safety FAQs

Inadequate digital security means that your personal information could be at risk. Here are some FAQs on how to protect your digital and personal information.