Our hearts go out to everyone coping with the aftereffects of the storm. For customers needing service calls or awaiting installation, we ask for your continued patience as we face higher than normal work volume resulting from storm damage and office closings. As always, your security is paramount, and we are working as quickly as possible to assist all customers.
If your area has been affected by a power outage as a result of the storm, you may be dealing with one of the following common issues:
- Unplugged control panel
- Tripped circuit breaker
- Outlet powering the alarm system is in need of repair.
ADT has tailored several battery replacement options especially to assist our customers who have been impacted by this storm. If you are in need of a replacement battery, or if you are having a system issue not addressed here, please call 800.ADT.ASAP (800.238.2727).
If you would rather replace the battery yourself, you can find information on the type of battery to purchase and instructions on how to install it here. The page also offers a link to a variety of battery installation how-to videos.
If the system appears to have been damaged beyond repair, please take the following steps:
Should you have questions about your ADT service that are not addressed here, please call our Customer Care team at 800.ADT.ASAP, or send us a message at www.ADT.com/Contact.
For information on how the Federal Emergency Management Agency (FEMA) is responding to citizens affected by the storm, visit www.fema.gov.
To determine if you are eligible for FEMA assistance, go to www.disasterassistance.gov.Thank you for choosing ADT. As always, it is our pleasure to serve you.